Business office representatives may be reached at 855-989-6789 or 314-989-6789 or you may email the business office at St_Anthony_Business_Office@ssmhc.com.

Q. Will St. Anthony file my hospital claim?

A. As a courtesy, we will submit a claim to your insurance. It is important
     that you provide accurate and complete insurance information at the
     time of registration.

Q. Will you submit secondary insurance claims?

A. Yes, we submit secondary claims on your behalf. Secondary claims 
     are only submitted after your primary claim has completed
     processing.

Q. My insurance authorized the services, why are you billing me?

A. We have documentation from your carrier that you are liable for
     charges. We remind our patients that an authorization “is not a
     guarantee of payment”.

Q. Where is the business office located?

A. The business office is located on the second floor of the hospital.

Q. Where do I mail payments?

A. P.O. box 505135
     St. Louis, MO 63150-5135

     DO NOT SEND CASH IN THE MAIL

Q. What hours are Patient Financial Services open?

A. Monday through Friday, 8 a.m to 7 p.m. and Saturday, 9 a.m. to 1 p.m.

Q. What forms of payments do you accept?

A. Cash, Check, Credit Card (MC, Visa, Discover, American Express).

Q. Can I pay my bill over the telephone?

A. Yes, we accept credit card payments over the phone.
     Call 855-989-6789 or 314-989-6789

Q. Can I make payment arrangements?

A. Yes, please contact our business office to discuss reasonable
     payment arrangements.

Q. Why did I receive bills from other doctors for the same date
     of service?

A. We bill for facility charges only. Physicians, anesthesiologist,
     pathologist, radiologist all bill separately.

Q. How do I contact Radiology Group, Metro Emergency
     Services, and the Pathologists?

A. Shared Management Services processes claims for

     Radiologist. . . . . . . .405/858-2353

     Metro Emergency Services processes claims for

     ER Physicians . . . . .405/751-6193

     CompOne processes claims for

     Pathologists . . . . . . .405/947-5557

Q. Can I receive an itemization of my charges?

A. Yes, call us during regular business hours or click here to send an
     email request.

Q. I believe I overpaid my account, how do I get a refund?

A. Please contact our office; we will review your account(s):
     855-989-6789 or 314-989-6789.